Cookie Policy
Effective Date: January 15, 2025At AscendX Hyper, we believe in transparency. This policy explains how we use cookies and similar tracking technologies on ascendxhyper.com. We're not in the business of hiding what we do with data—and honestly, most of what we track is pretty straightforward stuff that helps us improve your experience when you're analyzing event data or exploring our reporting tools.
What Are Cookies, Really?
Cookies are small text files that get stored on your device when you visit our website. They help us remember things about your visit—like your preferences or which pages you looked at. Some cookies disappear when you close your browser (we call those session cookies), while others stick around for a while (persistent cookies).
Think of them as digital breadcrumbs that help us understand how people use our site. Not in a creepy way—more in a "how can we make this better for everyone" kind of way.
Types of Tracking We Use
Essential Cookies
These are the cookies we absolutely need to make the site work properly. Without them, you wouldn't be able to navigate between pages or access secure areas. You can't really turn these off without breaking the site's basic functionality.
What Essential Cookies Do:
They manage your session when you're logged in, remember items you've added to forms, and keep your connection secure when you're viewing sensitive event analysis data.
Functional Cookies
These remember your choices and preferences. For instance, if you prefer viewing reports in a specific format or have customized your dashboard layout, functional cookies save those settings so you don't have to reset everything each time you visit.
Analytical Cookies
We use these to understand how visitors interact with our site. Which pages get the most attention? Where do people spend their time? Are there features that nobody seems to find useful? This information helps us prioritize improvements and fix things that aren't working well.
All the data we collect through analytical cookies is aggregated and anonymous. We're looking at patterns, not tracking individual users around the internet.
Marketing Cookies
These track your visit across different websites to build a profile of your interests. We use them to show you relevant content and measure how effective our outreach efforts are. If you've noticed ads following you around after visiting our site—yep, that's marketing cookies at work.
You have full control over these. Most browsers let you block third-party cookies entirely, and we provide opt-out options for our marketing tracking.
Cookie Breakdown by Purpose
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Management | Keeps you logged in as you navigate through different sections of the platform. Stores temporary form data so you don't lose progress if you accidentally navigate away. | Session only (deleted when browser closes) |
| Preference Storage | Remembers your dashboard configuration, report display preferences, and language settings. Makes your experience consistent across visits. | 12 months |
| Analytics Tracking | Collects anonymous data about page views, time spent on site, navigation patterns, and feature usage. Helps us identify what's working and what needs improvement. | 24 months |
| Conversion Tracking | Measures effectiveness of our marketing campaigns and helps us understand which channels bring visitors who find our services useful. | 90 days |
| Security Tokens | Protects against cross-site request forgery attacks and verifies that requests to our server are legitimate. Critical for keeping your data safe. | Session only |
How to Control Your Cookie Preferences
You're in charge here. Most web browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer. Keep in mind that blocking certain cookies might affect how well the site functions for you.
Browser-Level Controls:
- Chrome: Go to Settings → Privacy and security → Cookies and other site data. You can block all cookies, block third-party cookies only, or manage exceptions for specific sites.
- Firefox: Navigate to Options → Privacy & Security → Cookies and Site Data. Firefox offers enhanced tracking protection with multiple levels of blocking.
- Safari: Head to Preferences → Privacy. Safari blocks third-party cookies by default and offers intelligent tracking prevention.
- Edge: Settings → Privacy, search, and services → Cookies and site permissions. Similar controls to Chrome with additional tracking prevention options.
What Happens When You Block Cookies?
Essential cookies can't be disabled without breaking core functionality. If you block functional cookies, you'll need to reset your preferences each visit. Blocking analytical cookies won't affect your experience, but it prevents us from gathering data that helps improve the platform. Marketing cookies can be safely blocked with no impact on site functionality.
Third-Party Cookies and External Services
Some cookies on our site come from third-party services we use. For example, we integrate analytics tools that place their own cookies to track visitor behavior. We also use content delivery networks that may set cookies to optimize load times.
These third parties have their own privacy policies governing how they use cookie data. While we're selective about which services we integrate, we can't control their practices once data reaches their systems. We recommend reviewing the privacy policies of any third-party services if you're concerned about how your data is handled beyond our direct control.
Current Third-Party Services:
- Analytics platforms that help us measure site performance and user engagement
- Marketing tools that track conversion events and campaign effectiveness
- Content delivery networks that cache static resources for faster loading
- Security services that protect against malicious traffic and automated attacks
Data Retention and Deletion
We don't keep cookie data forever. Different cookies have different lifespans based on their purpose. Session cookies are deleted automatically when you close your browser. Persistent cookies expire after their set duration—anywhere from a few weeks to a couple of years, depending on the cookie type.
You can manually delete cookies at any time through your browser settings. Most browsers also offer the option to automatically clear cookies when you exit the browser, if you prefer not to have any persistent tracking between sessions.
Updates to This Policy
We update this policy occasionally—usually when we add new features or integrate different tracking tools. When we make significant changes, we'll update the effective date at the top of this page. For major changes that affect how we collect or use data, we'll notify active users through email or in-platform notifications.
It's worth checking back here periodically if you're curious about our current practices. We try to keep things straightforward and avoid the kind of legal jargon that requires a law degree to understand.
Your Rights and Choices
Beyond just blocking cookies through your browser, you have several rights regarding the data we collect:
- Right to Access: You can request information about what cookie data we've collected associated with your visits.
- Right to Deletion: You can ask us to delete any stored cookie data tied to your account or browsing sessions.
- Right to Object: You can object to specific types of tracking, particularly for marketing purposes.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
To exercise any of these rights, reach out through the contact information below. We'll respond within a reasonable timeframe—usually within a couple of weeks for most requests.
Questions About Our Cookie Use?
We're happy to answer any questions about how we use cookies or tracking technologies. If something in this policy isn't clear, or if you have concerns about your data, get in touch with us:
Email: info@ascendxhyper.com
Phone: +886911444401
Address: 104, Taiwan, Taipei City, Zhongshan District,
Section 2, Chang'an E Rd, 189號3樓